Hi all!I've had Insurance with this company for the past few years and not had to claim so no issues.This year my tenant has not paid his rent since Jan 2021 and I've had to make a claim. My insurance claim seems to be going through Lexelle. It has been approved via the underwriters however I've been told there may not be enough money in the pot and if that's the case they'll have to ask the underwriters for more money ?When I do receive any money they take the deposit off and pay a month behind. So at the moment I have missed my rent for 12th Feb, 12th March, 12th April and 12th May. 4 months. I have as of today 19th May received nothing. If I had received anything they would minus the deposit being held from Feb, March April only, not May.Thought I'd really got myself covered but struggling now. This is my main income. If Just Landlords value their business I'd be grateful for their help in pursuing this matter for me where I could then improve my rating. By the way the person I am dealing with at Lexelle has been very nice but I can't help feeling I'm being fobbed off for as long as possible now and checking their rating it's very poor.27th MayToday I received a call from the Head of claims at Lexelle on the back of this review. He was very polite and apologised for the delay in payment. I have been promised my 1st payment next week, the beginning of June. As described above it will be for Feb,March, April minus the tenants deposit being held which works out for me about one and a half months rent. I'll be able to claim for May's rent in June.Hopefully things will now improve, 🙏
Claim your business profile now and gain access to all features and respond to customer reviews.
