I had been using the service for two weeks without any problems; the staff would simply ring the bell, and I would open the gate, and that was it. However, this morning everything changed.
I received an automated call stating that their personnel were "waiting in front of the house." I opened the gate right away, but no one was there. I checked the app, which still indicated the staff was "on the way." Minutes later, I received a text message: service cancelled because they supposedly waited at an open gate without a response.
So let me get this straight: an automated call informed me someone was present when they weren't, the app provided conflicting data, and the service was cancelled based on a false claim, all without any human interaction to clarify the situation.
This is the downside of a company's business model that relies on renting out others' staff. If that's how you operate, at the very least, your platform should be dependable, and your communication should be personal. Instead, I was met with robotic calls, contradictory app information, and automated cancellations with no way to resolve the issue. This service feels like a poorly managed intermediary rather than a true service provider.
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Founded in 2015 by Cagatay Ozcan and Kerem Kuyucu, Justlife (previously Justmop) is the Middle East’s leading super app for all home services. Since our inception, we've slowly been expanding our services from home cleaning alone to serving all your needs at home. We now offer you a range of services to make your life easier, so you never have to choose between doing what you love and doing chores. We are no longer just in the business of keeping your homes clean. We are in the business of giving you your time back.
Justlife has built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar, Oman and Bahrain.
Our mission is to provide customers stellar service, our suppliers a valuable partner, our professionals a better life, and our employees a work environment where they thrive towards their best versions.See more
