Repeated Pattern of Failure
Each experience follows the same unacceptable pattern:
I successfully book a cleaning service through the Justlife app.
I receive confirmation that the professional is “on the way.”
I wait at home, adjusting my personal and professional commitments to be present.
At the last moment, I receive a notification stating that my time slot has been shifted.
Understanding that this is the UAE and traffic can occur, I wait again.
I proactively contact customer service to confirm whether the professional is actually coming.
I am reassured and explicitly told that the professional is on the way.
Despite the app continuing to show “professional on the way,” no one arrives.
This has now happened five times.
Last Experience
Last incident was particularly frustrating. I requested a manager call-back through customer service and was left completely unattended. No call-back was arranged, no ownership was taken, and no resolution was provided.
What makes this even more concerning is that the app allows customers to track professionals. In today’s booking, the professional was clearly shown to be within the same emirate as my location, yet still failed to arrive—without cancellation, explanation, or accountability.
Impact and Expectation
We live in the UAE, where time is extremely valuable. Customers rearrange work, family responsibilities, and personal commitments based on the trust that a confirmed service will be delivered. Repeatedly asking customers to wait indefinitely for a service that never arrives is not just poor service—it reflects a serious breakdown in operational integrity.
If Justlife is unable to deliver the services it promises in an authentic and reliable manner, then those services should not be offered in the first place.
Next Steps
Due to the extreme dissatisfaction and repeated negligence I have experienced, I am now left with no choice but to publicly share my experiences, including screenshots from past bookings and today’s incident, across professional and social platforms.
This is not my preferred route—but after five failed experiences and multiple ignored escalations, I see no alternative.
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Founded in 2015 by Cagatay Ozcan and Kerem Kuyucu, Justlife (previously Justmop) is the Middle East’s leading super app for all home services. Since our inception, we've slowly been expanding our services from home cleaning alone to serving all your needs at home. We now offer you a range of services to make your life easier, so you never have to choose between doing what you love and doing chores. We are no longer just in the business of keeping your homes clean. We are in the business of giving you your time back.
Justlife has built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar, Oman and Bahrain.
Our mission is to provide customers stellar service, our suppliers a valuable partner, our professionals a better life, and our employees a work environment where they thrive towards their best versions.See more
