Despite receiving a refund, my issue was never about the money,it was about the service and attitude.
The experience was extremely disappointing:
• The staff were rude and unprofessional
• There were no-shows with inaccurate excuses/not communicated before
• Cleaning was very basic — more like dusting, not actual cleaning
Whenever I politely asked for proper cleaning, I was met with disrespect. For example, I requested to clean under the bed (which is a normal part of cleaning), and even tried to help despite having surgery. The request was initially accepted, then later used as an excuse to refuse service entirely, without proper communication or honesty.
On another visit, when I simply gave guidance (like using small amount water for mopping or starting with the bathroom), the cleaner became upset and even said they don’t clean in such way or to enter washroom!!. This is unacceptable what is the purpose of a cleaning service then?
I ended up asking the cleaner to leave. The company offered a small voucher, but again, this is not about money.
The main issues are:
• Lack of professionalism
• Poor communication
• Disrespect toward customers
• Doing the bare minimum work
If there was any misunderstanding about the scope of service, a supervisor should have contacted me directly and explained clearly and tell me lets say such service not included, Instead, I received a message from the employee refusing service, which is highly unprofessional.
I understand companies can be busy so maybe they are tired, but that is not the customer’s responsibility. Customers deserve respect, clear communication, and proper service — especially when paying the same price as other companies that deliver much better results.
Honestly, I am very surprised by this level of service.
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Founded in 2015 by Cagatay Ozcan and Kerem Kuyucu, Justlife (previously Justmop) is the Middle East’s leading super app for all home services. Since our inception, we've slowly been expanding our services from home cleaning alone to serving all your needs at home. We now offer you a range of services to make your life easier, so you never have to choose between doing what you love and doing chores. We are no longer just in the business of keeping your homes clean. We are in the business of giving you your time back.
Justlife has built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar, Oman and Bahrain.
Our mission is to provide customers stellar service, our suppliers a valuable partner, our professionals a better life, and our employees a work environment where they thrive towards their best versions.See more
