mt5 Account 1100154778
I am writing this review to warn others and get a resolution for a serious technical error. On January 19th and January 23rd, 2026, I attempted several transactions using my card.
According to my Commercial Bank statement, my card was charged (Debited) a total of 8 times under the description "PURCHASE SNGL". However, in my JustMarkets portal, these same transactions are marked as "Cancelled". This means the money left my bank account but was never credited to my trading account.
The specific unauthorized debits are:
Jan 23: 6 charges totaling 49,714.69 LKR (Ref IDs: 027193859134, 027158132782, 027171708203, 027193859137, 027171872483, 027162580646).
Jan 19: 2 charges totaling 19,226.16 LKR (Ref IDs: 027106004612, 027090762479).
I have reached out to support, but the automated assistant did not understand the issue. I have official bank PDF proof that these funds were taken from my balance. I am requesting JustMarkets to investigate these "Cancelled" IDs immediately and refund my money.
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