I am extremely disappointed and angry with JustMarkets. This broker caused me direct financial loss due to platform failure, and until now they have done nothing except delay with bot replies.
Around 11:00 PM, my MT5 trading was suddenly disabled and the chart froze completely. I had 14 SELL positions open, and the market was clearly in bearish momentum.
I should have been able to close all positions around 11:05 PM when price reached 4830, securing at least +50 USD profit.
Instead:
-Trading was disabled
-Chart was stuck
-Orders could not be closed
No warning, no announcement, no explanation
After that, price started moving against my positions, but here is the most suspicious and unacceptable part:
👉 The margin call did NOT happen immediately.
👉 The account balance and equity reflected late.
👉 After some time, ALL my money was gone because of margin call, but the system reacted delayed.
This means:
-I couldn’t close trades when I was in profit
-I couldn’t manage risk when price reversed
-Margin call happened late, after the damage was already done
This is not normal market behavior. This is a platform execution failure.
My final balance should have been at least 257 USD, but it ended up at 207 USD and later wiped out by margin call — entirely due to JustMarkets’ system issues, not trader error.
I submitted a detailed ticket (CAS-5348067-T0G4N1) with all order numbers included, yet it has been MORE THAN 5 WORKING DAYS with no real investigation result!
Support keeps sending the same copy-paste email every single day, clearly automated:
“Additional time is required… we appreciate your patience…”
This is unacceptable for a broker handling real client funds.
⚠️ SERIOUS WARNING TO OTHER TRADERS If JustMarkets’ platform freezes or disables trading:
-You may lose profits
-You may lose your entire balance
-And support will delay endlessly
A broker that cannot handle execution, margin calculation, and volatility should not be trusted.
Until my case is properly resolved and compensation is given, I STRONGLY DO NOT recommend JustMarkets.
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