UNACCEPTABLE SERVICE - ZERO STARS!
My order never arrived and was never even shipped. According to the tracking system, my package was never received by the carrier. I've reached out to the support team multiple times to resolve this and obtain a full refund, but I have yet to receive any response or my money back. It's disheartening, especially as a supporter of businesses owned by people of color. I'm extremely disappointed with how this situation has been managed. I made my payment over a week ago and still have received nothing or any updates. I was hoping to have my items in time for the holidays as gifts for my loved ones. If this were a different company, I believe the issue would have been addressed promptly. Is this a matter of indifference towards loyal customers?
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