Bought car in March 2025. Warning lights appeared within 2 weeks. Unable to find a garage willing to undertake warranty work (citing slow payment) in frustration my hysband drove 48 miles back to JW Autos and was assured warranty would deal with issues. On way back home brake pedal was rock hard and really hard to depress without standing on it.
Had to get car recovered and taken to garage where the long process of warranty repair began. Letters to JWAutos went unanswered.
Months went by and in June he went back to JWAutos where the owner promised on a handshake that he could have a courtesy car and we had his word that he would pay for any repairs not covered under warranty. We received a courtesy car and the slow process continued with the garage needing permission from the warranty company to carry out all repairs. The timing chain needed replacement but JWAutos offered a derisory amount which was refused.
In a cowardly and underhand manner JWAutos (or their representatives) waited until our curtains were drawn then sneaked onto our run in and reclaimed the courtesy car. No one had the manners to ring the doorbell - we still have the key to the courtesy car! We discovered what had happened from neighbours' "Ring" doorbell footage. We have had to resort to making a claim under Section 75 of the Consumer Credit Act as the deposit was paid via credit card.
Warning - pay a portion on your credit card.
Do not believe anything you are told.
Do not expect letters to be responded to
We are now nearly a year since the purchase - the car has not been driveable since 23/4/2025. Be warned
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With a family history in motor vehicle sales across Kent, I grew up surrounded by cars and developed a passion for the industry from an early age. In 2020, I decided to build something of my own — and JW Autos was born.
What began with just three cars quickly grew into a thriving business. Within five years, we expanded our stock to over two hundred vehicles and earned a strong reputation for personal service, expert knowledge, and high-quality used cars. Our commitment to excellence has been recognised nationally, winning Newcomer of the Year and UK Independent Dealer of the Year (General Sales – Under 150) at the 2023 MotorTrader Independent Dealer Industry Awards.
We specialise in reliable, great-value everyday vehicles, sourced through trusted networks to offer a wide range of popular makes and models. Every car is personally selected and put through a rigorous 147-point inspection at our 22,000 sq. ft. preparation centre, where our team of master technicians, painters, and detailers ensure each vehicle meets our strict Quality Standard.
Despite our growth, our values of integrity, transparency, and genuine care remain central to everything we do. Whether it’s your first car or your next one, JW Autos is dedicated to offering a straightforward, friendly, and trustworthy buying experience.
Jack Waddell
Founder, JW AutosSee more
