Review Time
Bought car in March 2025. Warning lights appeared within 2 weeks. Unable to find a garage willing to undertake warranty work (citing slow payment) in frustration my hysband drove 48 miles back to JW Autos and was assured warranty would deal with issues. On way back home brake pedal was rock hard and really hard to depress without standing on it.
Had to get car recovered and taken to garage where the long process of warranty repair began. Letters to JWAutos went unanswered.
Months went by and in June he went back to JWAutos where the owner promised on a handshake that he could have a courtesy car and we had his word that he would pay for any repairs not covered under warranty. We received a courtesy car and the slow process continued with the garage needing permission from the warranty company to carry out all repairs. The timing chain needed replacement but JWAutos offered a derisory amount which was refused.
In a cowardly and underhand manner JWAutos (or their representatives) waited until our curtains were drawn then sneaked onto our run in and reclaimed the courtesy car. No one had the manners to ring the doorbell - we still have the key to the courtesy car! We discovered what had happened from neighbours' "Ring" doorbell footage. We have had to resort to making a claim under Section 75 of the Consumer Credit Act as the deposit was paid via credit card.
Warning - pay a portion on your credit card.
Do not believe anything you are told.
Do not expect letters to be responded to
We are now nearly a year since the purchase - the car has not been driveable since 23/4/2025. Be warned
Short story: I know you might get drawn in by their good prices, but for your own sanity, avoid them completely. I spent 3 months trying to return a car, with the most non-existent customer service ever. They’re not signed up to The Motor Ombudsman either, and you’ll see why below.Long story: I should have seen the warning signs when I walked in the dealership and all they were bothered about was selling me a warranty (which wouldn't have covered the fault with the car anyway) and a paint protection package, which is pointless on a car that's done over 50,000 miles.I discovered a fault with the car within the first 30 days of ownership and could prove the issue was there before I purchased the car, so was legally entitled to return the car. Upon bringing this matter up with JW Autos, they refused to take the car back. I had to go and get the car inspected myself at my own cost (that they won't refund me for that either), only to then get told they want to get it looked at by another independent garage - so what was the point in me spending over £100 and wasting my own time in getting it looked at? This further delayed the process even more.There is no communication at all within the team, which makes the whole process drag on even longer than it needs to. Either the receptionists are too lazy to pass on messages, or the manager, who I cannot name as my review will be removed, has no interest at all in returning a call - I have counted 44 outgoing calls, and not one was returned. I highlighted this to her multiple times during the ordeal, as I was constantly in the dark as to what was going on, but not once did it improve, so she blatantly does not care.They have even had the cheek to re list the car (Mercedes A Class - YN68 WWJ) for more than I paid for it, despite it having another owner, it and needing £4,000 of work - of which I doubt they have done any, as they would’ve before done it before they sold the car to me!So for your own sanity, please do not give a penny of your money to this company. The fact they are not signed up to up to The Motor Ombudsman is so clear to see - it’s because they don’t care and will do anything in their power not to give you your money back.
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With a family history in motor vehicle sales across Kent, I grew up surrounded by cars and developed a passion for the industry from an early age. In 2020, I decided to build something of my own — and JW Autos was born.
What began with just three cars quickly grew into a thriving business. Within five years, we expanded our stock to over two hundred vehicles and earned a strong reputation for personal service, expert knowledge, and high-quality used cars. Our commitment to excellence has been recognised nationally, winning Newcomer of the Year and UK Independent Dealer of the Year (General Sales – Under 150) at the 2023 MotorTrader Independent Dealer Industry Awards.
We specialise in reliable, great-value everyday vehicles, sourced through trusted networks to offer a wide range of popular makes and models. Every car is personally selected and put through a rigorous 147-point inspection at our 22,000 sq. ft. preparation centre, where our team of master technicians, painters, and detailers ensure each vehicle meets our strict Quality Standard.
Despite our growth, our values of integrity, transparency, and genuine care remain central to everything we do. Whether it’s your first car or your next one, JW Autos is dedicated to offering a straightforward, friendly, and trustworthy buying experience.
Jack Waddell
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