The returns process is horrendous! They first request various pictures of items that haven't been used. Then they try to persuade you to keep the product by offering discounts. When you still want to return it, they keep pushing for you to accept offers. Ultimately, when they provide a return address, it's overseas, costing nearly £40 to send back! I wish I had read the reviews before buying. This bag ended up costing me more to return than it was worth!
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JW PEI makes luxury vegan handbags that are beautiful, ethical and sustainable.
