My mom ordered me shoes for my bday in December. They arrived but were too small even though I'm a true size 8. I asked for an exchange and instead of allowing me the first time, the customer service did everything they could to try and make me keep the item that DID NOT FIT instead of just following through with my return. Now I know why though. Their exchange service is HORRIBLE. It's now late February and my shoes are nowhere to be found. They sent a tracking link but the USPS says it's still waiting for the package. Do not order from this brand unless you know for sure you won't need to return or exchange the item. Their customer service is responsive but it's so clear they're operating out of another country and it's a really slow process. I'll be shocked if I even get the shoes this year.
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JW PEI makes luxury vegan handbags that are beautiful, ethical and sustainable.
