jysk.ie

my recent experience with JYSK…

my recent experience with JYSK regarding the use of Humm finance and the extremely poor customer service I received across two of your stores at Mahon Point and Eastgate. I was informed that JYSK accepts Humm finance, so I proceeded accordingly. However, when I went to the Mahon Point store to collect a reservation, I was told that they do not accept Humm at that location. This was already frustrating, as this information was not made clear beforehand.To resolve the issue, I then went to your Eastgate store, where the situation became even more unacceptable i made a reservation online to be told that its not available even though online it was showing 6 available The employee I spoke with told me she did not know how to process a Humm transaction and stated that she had not been trained to do so. I was then informed that the only person who knows how to use Humm only works on weekends.This level of service is absolutely unacceptable. If JYSK advertises or claims to accept Humm finance, staff should be properly trained across stores, and customers should not be sent from one location to another only to be met with confusion and lack of knowledge. Customers should also not be expected to plan their shopping around one specific employee’s work schedule.This experience has been a complete waste of my time and reflects very poorly on your customer service standards. I expect a clear explanation as to why this happened and what steps JYSK will take to ensure staff are properly trained and customers are given accurate information going forward.Staff are rude

Date of experience: Jan 21, 2026