I had an incident with British Airways where they damaged my Samsonite suitcase. It caused a crack, and a case was opened. K2 Global is handling the process and they contacted me 3 days later. They offered me £18 as compensation claiming that my suitcase is old. Bear in mind that the suitcase was perfectly usable until the incident, and K2 Global never offered to repair it. What am I supposed to do with £18? What a way to treat your customers!
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