Review Time
Given two Shield Lock 3 Cases, 2 years ago as a present, which I was happy to receive when you bear in mind I had received an earlier version of the same case back in 2016 as a replacement from K2 Global, which we still have and use. However, the build difference between that earlier model and the latest is like night and day.
The telescopic handle on one of the new cases can no longer be used, as a grub screw used to secure the handle fell out or unscrewed itself when pulling the case along on two wheels on a trip to Prague. The second case, after a trip to Tokyo, has developed the world's most irritating set of wheels, which constantly squeak as it rolls. Absolute Garbage. Thankfully have picked up a couple of Samsonite S'cures; both are second-hand, and both are far superior.
No point reaching out to this company because we do not have receipts.
They are a scam they ask for a $75 delivery fee then they say you will receive order in less then 12 hours when shipping said 2-5 days free shipping but nothing about $75 dollars after you pay for product and free shipping if you wait two weeks like I did they ask for 75 to deliver it I'm still waiting for my product but no one should buy from them unless they want to be scammed
They are a scam they ask for a $75 delivery fee then they say you will receive order in less then 12 hours when shipping said 2-5 days free shipping but nothing about $75 dollars after you pay for product and free shipping if you wait two weeks like I did they ask for 75 to deliver it I'm still waiting for my product but no one should buy from them unless they want to be scammed
I had an incident with British Airways where they damaged my Samsonite suitcase. It caused a crack, and a case was opened. K2 Global is handling the process and they contacted me 3 days later. They offered me £18 as compensation claiming that my suitcase is old. Bear in mind that the suitcase was perfectly usable until the incident, and K2 Global never offered to repair it. What am I supposed to do with £18? What a way to treat your customers!
I was referred to K2/Aviation after British Airways damaged my brand-new Samsonite cabin suitcase, which was logged at the airport at the time of arrival.Despite providing proof of purchase, screenshots, and an invoice, K2 repeatedly focused on technicalities and tried to devalue my claim, offering partial amounts (£60 / £120) instead of a like-for-like replacement. I was not asking for any upgrade or extra compensation — only the same model that was broken by the airline.I was also pushed towards limited replacement options and told I would need to pay extra myself because current prices are higher. This should not be the customer’s problem when the damage was caused by the airline.My experience was that K2 prioritises cost reduction over fair resolution, and the process felt more like negotiating than handling a legitimate damage claim.If you are in a similar situation:Be aware they may try to lower the value of your claimThey may pressure you to accept partial compensationYou may be better off dealing directly with the airline or your travel insuranceI would not recommend this company for baggage damage claims.
So poor! They don’t provide packaging for samonsite spinner suitcase so you do this yourself. It takes two weeks for any update they’ll have the case for a month and still no repairs. It was due yesterday, did it come? No. Due today 30th December. I contacted DPD after seeing K2global requested it be sent back. I fly out for 6 months in 3 days! I have no case and they’re so slow in answering emails. Chasing for updates on when it will be delivered and their response“29”Just terrible case Case 0988705 Inquiry CRM:0024878 [ ref:!00D1I01VU0H.!500Qi0mUDLx:refSORT IT OUT the suitcase is only a year old!
I recently returned from Beijing and London, and my Samsonite luggage was damaged during handling. I filed an official report at the airport, expecting a proper resolution. Instead, K2Global turned this into a frustrating and time-wasting experience.After providing every document, photo, and report they requested, K2Global came back claiming that my luggage was “from 2007.”This is completely incorrect — the model was released in 2012, and Samsonite themselves confirmed this. How can K2Global misidentify the product by five years and still present their assessment as fact?To make things worse, they offered me a lower-quality replacement that doesn’t match the original brand, durability, value, or specifications. It felt like they were trying to downgrade and close the case cheaply instead of offering a fair solution.For a company that represents itself as a professional baggage service provider, K2Global has shown:Incorrect information about the product,Poor communication,Low-quality replacement options, andA complete lack of accountability.I invested my time in this process and expected professionalism. Instead, I received inconsistent claims, misinformation, and an unacceptable offer.
Prompt answer on phone, plain speaking, understanding and compassionate.Wendy was great! She stood out by promptly replying to my emails and making me feel like a valued customer.They promptly delivered my bag and went that extra mile.Thank you Wendy!
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