I was referred to K2/Aviation after British Airways damaged my brand-new Samsonite cabin suitcase, which was logged at the airport at the time of arrival.Despite providing proof of purchase, screenshots, and an invoice, K2 repeatedly focused on technicalities and tried to devalue my claim, offering partial amounts (£60 / £120) instead of a like-for-like replacement. I was not asking for any upgrade or extra compensation — only the same model that was broken by the airline.I was also pushed towards limited replacement options and told I would need to pay extra myself because current prices are higher. This should not be the customer’s problem when the damage was caused by the airline.My experience was that K2 prioritises cost reduction over fair resolution, and the process felt more like negotiating than handling a legitimate damage claim.If you are in a similar situation:Be aware they may try to lower the value of your claimThey may pressure you to accept partial compensationYou may be better off dealing directly with the airline or your travel insuranceI would not recommend this company for baggage damage claims.
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