I recently returned from Beijing and London, and my Samsonite luggage was damaged during handling. I filed an official report at the airport, expecting a proper resolution. Instead, K2Global turned this into a frustrating and time-wasting experience.After providing every document, photo, and report they requested, K2Global came back claiming that my luggage was “from 2007.”This is completely incorrect — the model was released in 2012, and Samsonite themselves confirmed this. How can K2Global misidentify the product by five years and still present their assessment as fact?To make things worse, they offered me a lower-quality replacement that doesn’t match the original brand, durability, value, or specifications. It felt like they were trying to downgrade and close the case cheaply instead of offering a fair solution.For a company that represents itself as a professional baggage service provider, K2Global has shown:Incorrect information about the product,Poor communication,Low-quality replacement options, andA complete lack of accountability.I invested my time in this process and expected professionalism. Instead, I received inconsistent claims, misinformation, and an unacceptable offer.
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