k5communications.co.uk

Scamming company

A Warning to Business Owners: K5 Communications & Grenke LeasingI’m sharing this to help other business owners avoid the situation we’ve found ourselves in.When we joined K5 Communications, the owner of the company assured us they would handle the cancellation of our previous provider and manage the crossover. This turned out to be untrue — we were forced to arrange this ourselves. We were also told that any cancellation fees would be covered by K5; this never happened.K5 installed the internet service, and for the first six months everything appeared to work extremely well. However, the service then suddenly stopped functioning. We later discovered that K5 had been relying on connectivity from our previous provider. Once that provider disconnected us, the service collapsed entirely. From that point onward, we were unable to achieve speeds higher than 10 Mbps, rendering the system effectively unusable for our business.Despite repeated attempts to resolve the issue, K5 Communications became completely unresponsive.The situation was compounded by their finance partner, Grenke Ltd. A secondary agreement lacked transparency around how it related to the hardware and service being supplied. When the equipment and service failed, Grenke did not investigate whether the product had been mis-sold or was fit for purpose — instead, they moved directly to debt collection threats.In our experience, this arrangement appears to function as follows:K5 supplies the equipment and service, while Grenke enforces the finance agreement, regardless of performance or suitability.Takeaway: If transparency, accountability, and fair treatment matter to you, proceed with extreme caution — or steer clear of both companies altogether.

Date of experience: Jan 30, 2026