Initially we had a fantastic experience when signing up with K5 in the summer, and overall the system works very well how however since joining them it has become impossible to speak with anyone regarding anything to do with our account, everything has to be done via email which either takes 2/4 days on average for a response assuming they reply which is becoming less frequent.They “bought” us out of our old provider by paying our early termination fees, however 4 months in and they have yet to do that while taking money from us monthly to “cover” that cost. Our old provider is now chasing us for payment and threatening legal action, while they keep promising to make.We have also received a notification from their direct debit provider informing us the payment they intend to take in the next couple of days is significantly greater than amount on the bill with no explanation and no response from them by phone or email it’s impossible to work out if this is intentional or a mistake.I would avoid this company at all costs which is a shame as their product works well.
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We specialise in telephony and connectivity for businesses of all sizes. We have over 10 years experience delivering high-quality uniquely tailored telephone systems. K5 aims to deliver a perfect Customer Experience with every customer, our business grows when our customers are happy.
Our expert engineers deliver a seamless installation whilst also ensuring there is no disruption to the business.
Our systems will bring your business in to the modern world and ensure you are providing an excellent customer perception and experience.
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