The after-warranty service seems to be only a formality. I reached out to customer care to file a complaint regarding the hob. Shortly after, someone claiming to be from support contacted me. We discussed the issue, and the quoted cost was around INR 10,000. During our negotiation, I was taken aback when they offered a 30% discount, but with the condition that the warranty on parts would only be 6 months instead of 2 years. Is this the standard practice to reduce prices in exchange for a shorter warranty? This situation warrants serious scrutiny.
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