After numerous attempts since early October to resolve an issue with the service regarding the replacement of defective bags, my experience has been incredibly disappointing. Even with seven unopened bags, they insisted I open them all to confirm the same problem, despite them coming from the same batch. They were unwilling to accept my offer to return the bags for replacements. I was left waiting while they claimed to be coordinating with the supplier. Eventually, I was informed that the supplier agreed to send me 12 replacement bags, but I was left in the dark about their arrival. A higher-up even questioned why it took me a year to identify the problem, completely disregarding the fact that over two months had passed since my initial inquiry. I’ve been honest throughout this process, and after using their products for years, I never thought the issue would lie with the beans. Following all their requests, I was promised new bags, yet I received a meager gift certificate instead, despite having destroyed seven bags at their insistence. They seem more focused on their own interests rather than genuinely assisting customers. My experience has been frustrating and has consumed far too much of my time. It’s clear that when issues arise, their customer service falls short.
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KaffeK, founded in Denmark in 2011 as Kaffekapslen, is one of Europe’s leading online coffee retailers.
The company offers a wide selection of coffee products, from beans and ground coffee to pods and capsules, featuring both global brands and local favourites.
Serving customers in 22 European markets, KaffeK wants to make great coffee easy and accessible to everyone.See more
