I would strongly advise others to avoid ordering from this company. My experience has been nothing short of frustrating and misleading.I placed an order on August 7, 2025 with a stated delivery window of 6–8 weeks. It is now nearly 12 weeks later, and I still do not have my full order. Communication has been inconsistent and not transparent:On October 1, I was told my order was “completed” and just awaiting shipment.On October 13, after I followed up myself, I was told it would arrive at port soon and be delivered by the end of October.After more delays and more effort on my part to get updates, I was suddenly told that only one desk had shipped, and the rest wouldn’t come until mid-November.At no point before this was I told that only part of my order had shipped. Every update has required me to reach out, and each time the timeline gets pushed back further. What they advertise as clear timelines and customer service is simply not true.This company does not provide proactive updates, is not transparent, and misleads customers with vague promises. I am extremely dissatisfied and feel I’ve been strung along. If you are considering ordering from them, save yourself the headache and look elsewhere.As of 11/3/2025- Still have not received one desk. After writing this review they responded that they had not information for an order making my name in their system.
Claim your business profile now and gain access to all features and respond to customer reviews.
Kaguyasu was born from a simple observation: while working in Japan, our founder struggled to find office furniture that was both beautiful and functional.
In countries with lower production costs, designers were creating stunning, high-quality office furniture at affordable prices. Inspired by this discovery, our founder decided to bring these unique pieces to Japan, where businesses faced similar challenges in finding affordable, well-designed furniture.
As demand grew, Kaguyasu expanded its mission: to offer high-quality, affordable, and uniquely designed office furniture that enhances productivity and the overall office experience. Today, we remain committed to making beautiful and functional workspaces accessible to businesses everywhere.See more
