Review Time
We ordered a Front Desk in November 2025
They claimed it shipped and was arriving in LA, CA in January 2026
They have no one answering phones, autoattendant just cycles and you can not even lvm - this company is an ABSOLUTE SCAM and stole our $3000
Save yourself DO NOT ORDER FROM THIS COMPANY
We ordered a Front Desk in November 2025They claimed it shipped and was arriving in LA, CA in January 2026 They have no one answering phones, autoattendant just cycles and you can not even lvm - this company is an ABSOLUTE SCAM and stole our $3000Save yourself DO NOT ORDER FROM THIS COMPANY
We ordered a desk in November. We have not received it or gotten any shipping info. Our business has been without a front desk for three weeks. We got an email on February 5th saying it was on the way, but we haven't received any further information. It is now February 16th, and after multiple attempts to contact them, we have not received a response. I tried reaching out to support on their website, but I didn't get a response until 6 hours later, when I was already closed. I just saw the response, and now I'm still waiting on them. Do better.
I would strongly advise others to avoid ordering from this company. My experience has been nothing short of frustrating and misleading.I placed an order on August 7, 2025 with a stated delivery window of 6–8 weeks. It is now nearly 12 weeks later, and I still do not have my full order. Communication has been inconsistent and not transparent:On October 1, I was told my order was “completed” and just awaiting shipment.On October 13, after I followed up myself, I was told it would arrive at port soon and be delivered by the end of October.After more delays and more effort on my part to get updates, I was suddenly told that only one desk had shipped, and the rest wouldn’t come until mid-November.At no point before this was I told that only part of my order had shipped. Every update has required me to reach out, and each time the timeline gets pushed back further. What they advertise as clear timelines and customer service is simply not true.This company does not provide proactive updates, is not transparent, and misleads customers with vague promises. I am extremely dissatisfied and feel I’ve been strung along. If you are considering ordering from them, save yourself the headache and look elsewhere.As of 11/3/2025- Still have not received one desk. After writing this review they responded that they had not information for an order making my name in their system.
I placed a detailed custom order for the first time with Kaguyasu and was met with detailed support during the entire process, including framework, photos of progress and both email/chat support. Although it was a long wait time, my desk arrived exactly as I ordered and the quality is as I expected. I will be a returning customer and am grateful to have found the right team to meet my business needs.
I like the product, but I had issues with both shipping and communication. It took a long time to get tracking updates, and customer service wasn’t very responsive until I escalated. They apologized and eventually resolved the issue, but the process was frustrating.
Claim your business profile now and gain access to all features and respond to customer reviews.
Kaguyasu was born from a simple observation: while working in Japan, our founder struggled to find office furniture that was both beautiful and functional.
In countries with lower production costs, designers were creating stunning, high-quality office furniture at affordable prices. Inspired by this discovery, our founder decided to bring these unique pieces to Japan, where businesses faced similar challenges in finding affordable, well-designed furniture.
As demand grew, Kaguyasu expanded its mission: to offer high-quality, affordable, and uniquely designed office furniture that enhances productivity and the overall office experience. Today, we remain committed to making beautiful and functional workspaces accessible to businesses everywhere.See more
solutions.brother.com
capsulecrm.com
korbanth.com
remotecoworker.com
solvexmedia.com
geeetech.com
swikly.com
expectgreenutilities.com
kerdom.com
webinterpret.com