It appears this company filters out or removes negative reviews from their website and social media pages. If that is the case, potential customers deserve to know.
Like many others, I relied on the glowing reviews and photos before purchasing a reception desk. That was a mistake I deeply regret.
The company advertises a 6–8 week delivery timeframe. That representation is completely misleading. After I followed up, I was told my order would arrive at the end of February. As of March 2, I have now been told the item has only just shipped overseas by sea. That means the delivery timeline is stretching toward 12 weeks or more — nearly double what was advertised — and I still do not have a confirmed delivery date.
There has been no tracking information provided. Communication has been unacceptable. Responses only come after repeated follow-ups, and the information given has been inconsistent and unreliable.
If you are considering ordering from this company, understand that you may experience major delays, poor communication, and zero transparency. I strongly urge you to think carefully before giving them your money.
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Kaguyasu was born from a simple observation: while working in Japan, our founder struggled to find office furniture that was both beautiful and functional.
In countries with lower production costs, designers were creating stunning, high-quality office furniture at affordable prices. Inspired by this discovery, our founder decided to bring these unique pieces to Japan, where businesses faced similar challenges in finding affordable, well-designed furniture.
As demand grew, Kaguyasu expanded its mission: to offer high-quality, affordable, and uniquely designed office furniture that enhances productivity and the overall office experience. Today, we remain committed to making beautiful and functional workspaces accessible to businesses everywhere.See more
