kaiaandmore.com

4.1
4.1 Based on 41 reviews

a handbag brand based in germany <3...

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Paula Bastos
NOT WORTH THE HEADACHE. When I first made my order (in October), my purchase included a bag and an e

NOT WORTH THE HEADACHE. When I first made my order (in October), my purchase included a bag and an extra item, and was supposed to be shipped within 7 days. Two weeks after my order, I got an email thanking me for buying in the "pre order" and saying that the items would be sent at the end of November. I contacted the team and they apologized saying that the bags had sold out before they could update the website and I accepted to wait a bit longer with the promise it would be sent in November. In the first week of December, they sent another email explaining that it would be delayed again and that they would include a free gift to compensate for the wait. In January, 3 MONTHS after my purchase, I finally got the bag, but neither the extra item or promised free gift were included. I contacted them again and they said they'd send me the item included in my purchase as soon as possible. It's now late February, it's been 4 months since my purchase, and I still haven't received it. They have stopped replying to my emails and I have no idea when or IF I'll ever get the rest of my order. This whole process has been extremely frustrating, and I wouldn't recommend it to anybody.

1
Date of experience: Feb 20, 2026

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