Review Time
NOT WORTH THE HEADACHE. When I first made my order (in October), my purchase included a bag and an extra item, and was supposed to be shipped within 7 days. Two weeks after my order, I got an email thanking me for buying in the "pre order" and saying that the items would be sent at the end of November. I contacted the team and they apologized saying that the bags had sold out before they could update the website and I accepted to wait a bit longer with the promise it would be sent in November. In the first week of December, they sent another email explaining that it would be delayed again and that they would include a free gift to compensate for the wait. In January, 3 MONTHS after my purchase, I finally got the bag, but neither the extra item or promised free gift were included. I contacted them again and they said they'd send me the item included in my purchase as soon as possible. It's now late February, it's been 4 months since my purchase, and I still haven't received it. They have stopped replying to my emails and I have no idea when or IF I'll ever get the rest of my order. This whole process has been extremely frustrating, and I wouldn't recommend it to anybody.
I was really hoping to be writing a review about the bag itself — but that would require actually receiving it.
I placed my order the first week of December and was charged in full immediately. It’s now February and I still haven’t received anything. I’ve received two emails stating there is no inventory available, and that there isn’t even a system or process in place to ship orders.
It’s extremely frustrating to sell products, charge customers upfront, and then not have inventory or a fulfillment plan in place. This shifts all of the risk onto the customer.
Very disappointing experience.
I was really hoping to be writing a review about the bag itself — but that would require actually receiving it.I placed my order the first week of December and was charged in full immediately. It’s now February and I still haven’t received anything. I’ve received two emails stating there is no inventory available, and that there isn’t even a system or process in place to ship orders.It’s extremely frustrating to sell products, charge customers upfront, and then not have inventory or a fulfillment plan in place. This shifts all of the risk onto the customer.Very disappointing experience.
It took around 2 months until it arrived but I am very happy with the bag. The customer service team was very prompt in replying and super kind. The bag is exactly as I imagined from the content online. The design is also unique and even with lots of stuff inside it does not feel so heavy. Thanks for this nice new office bag!
Kaia and More is a small business that goes above and beyond - their customer service is faster than major brands, even on weekends, and they worked hard to resolve hiccups and communication with shipping delays. I really appreciate their commitment to customer service and sustainability too!
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a handbag brand based in germany <3
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