I had such a horrible experience with Kaiber. I signed up for their free trial. Didn't end up using it all that much and cancelled (or thought I did) a couple of days before I would be charged for a monthly subscription. Then I got a notice that they charged me anyway. I emailed them back that day and said that I had cancelled a couple of days prior. The representative "Phil" asked me for proof of that. They had never emailed me proof of cancellation. I emailed back, "It appears Kaiser did not email me a cancellation confirmation. I did cancel very intentionally, two or three days ago. Please respect that and reverse this charge. Otherwise, I will be posting an extremely negative review of your platform. I hope you understand." Phil responded only with "otherwise?". I replied "I'm sorry, I don't understand your question." Phil replied, "We don't take threats lightly, ty." and "I recommend not leading with those sorts of threats. Bad reviews are not really that worrying to companies. try a different approach, and you may find a better reply." I replied, "I had no intention of threatening you. I only wanted you to know that if Kaiber does not reverse this charge, as it should, I will review the company negatively. But it seems to me that Kaiber is not a professionally run company. In any case, please confirm that my account has been cancelled immediately and that no further charges will be charged to me." His final long reply was, "We don't care about reviews as we work with many professionals in the industry. What we do care about is politeness and requests in a respectful manner. Like, hey guys, can you reverse the payment? None of this otherwise crap lol. its not a great look. A simple way to request is to just ask. Not sure why you feel the need to threaten. We are a professional company, and we have refund policies in place. What you should do is if you are refused, then have a go lol. Not clever to do so before anyone respondsAND "honest, I don't really care if you review badly lol. i just hate people who feel the need to make threats when you can simply ask politely lol.PhilKaiber / SuperstudioYIKES!
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Superstudio by Kaiber – A Playground for Accelerating Imagination
Superstudio is your all-in-one creative canvas, built to bring your ideas to life with the power of AI. Whether you're crafting cinematic videos, generating stunning images, or composing original audio, Superstudio gives you the tools to explore, experiment, and express—faster than ever.
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