I signed up for the $5 trial to test the service, not with the intention of committing to a full subscription.
Yes, technically I forgot to cancel before the trial ended. However, during that time I was at the hospital for a week dealing with a serious mental health crisis involving my brother. When real-life emergencies happen, managing online subscriptions is simply not a priority.
In my opinion, a paid trial should not automatically roll into a higher subscription without stronger separation between trial access and full membership intent. Situations like mine show how easily people can be charged when they are dealing with urgent personal matters.
I asked for as refund over email to Phill from the team and requested a refund as a goodwill gesture, but the response did not take the circumstances into consideration.
I’m disappointed this couldn’t be resolved directly. I’ll now need to speak with my bank about the charge. as where i an location i have to pay X2 to what the cost is $29 = $48 in my country alot of money
I hope the company improves how trial transitions are handled, especially for customers going through unexpected life situations.
Claim your business profile now and gain access to all features and respond to customer reviews.
Superstudio by Kaiber – A Playground for Accelerating Imagination
Superstudio is your all-in-one creative canvas, built to bring your ideas to life with the power of AI. Whether you're crafting cinematic videos, generating stunning images, or composing original audio, Superstudio gives you the tools to explore, experiment, and express—faster than ever.
From concept to creation, everything happens in one fluid space designed for speed, simplicity, and creative freedom. See more
