Worst experience ever !!! I ordered a Japanese knife as a gift for my partner and a knife sharpener to go with it as a knife needs this else it will ruin. I ordered together in one order and my knife turns up but not the sharpener over 11 months later still no sharpener. I contacted their customer service after a month. Their customer service blamed the post office and when I went to the post office they blamed the vender. The post office told me the address of where it had supposedly been sent ( somewhere in Belgium ) I live in France and bare in mind my knife turned up and it was the same order. Kaitsuko is a fraud as i paid for a knife sharpener and still don’t have it !! Why not send me another !!!!!! I spent hours on the email thread going back and forth wasting my time and going to the post office and thinking about and talking about this. I’m still in shock at their level of customer service and their business ethics !! Never buy from them. Kaitsuko if you're reading this …it’s never too late to redeem yourself and put this right. I’d like to think you will. Maudie Chamonix France order number COMMANDE #24115
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