Review Time
Spend $200 and waited for over 3 months…
Received nothing.
Customer service, the same response over and over again.
Wish I’ve read the reviews before waisting my money on this…
If you want a lot of inconvenience, serious incompetence and poor team quality who doesn't care about your purchase, I dare you buy their products. ⚠️Poor customer service 0.1/10 Scenario: Someone placed an order for me by accident, I was able to reach team Kaitsuko 2 hours after the placing of the order and they said they can't cancel it since it is already in process.Order has been returned to them since 27 Nov 2025. I did even pay for the shipping thru Chronopost since it is one of their rules. Now, 13 January 2026, 1 month and a half of contacting them, showing my disappointment, waiting for the reimbursement and still NOTHING.It's like I am not even talking to a team in France! What a shame. Really. This is my first customer service where I waited for more than a week for reimbursement. 6 weeks of returned order and still no reimbursement. They are SO FAST in processing the order but reimbursement? Do they even know that word?I am still waiting in vain for my reimbursement.They don't even care. AT. ALL. I already contacted the 3rd party where I pay and even they can't get a response from them. I dare you buy their knives.⚠️HECK. GO ELSEWHERE!!!
Not even the knives are High quality made for the way i'm practicing cooking the indecent number of advertisement received on my Email next my purchased of à ten knives set bring me to lower the rate i should have been expected to let to kaitsuko. This was an horrible expérience to be disturb like that as i had to claim à second time not to be anymore.
ALLEGEDLY DROPSHIPPING! I strongly recommend avoiding this company. Based on my experience, the knives we received seemed to be of very low quality and appeared VERY similar to products I later found on AliExpress for a fraction of the price. While the website presents them as artisan-made in the “Japanese tradition,” my personal impression is that the items did not match that description. When I received the knives, it was very clear to me that the quality was minimal, if not absent. After some research, I would argue that these are allegedly drop-shipped from AliExpress with an added logo. Best to avoid.
Worst company i have ever had the miss fortune of having to deal with.Shame you can’t give NO STARS Bought a set of knives on the 24th of APRIL still not received by 24th mayEmailed them no answer to 3 emails. When they finally answered they claimed not to have to received the emails .... any way i can't be both explain everything.... ONCE THEY ADMITTED THEY WHERE LOST THEY SAID I COULD HAVE ANOTHER SET......THEN THEY HAD APARENTLY SOLD OUT..JUST UNBELIEVEABLE...!!!!!!!!!!!! THEN IT TOOK ANOTHER MONTH TO GET A REFUND...3 1/2 MONTHS IN TOTAL STILL NOT RECEIVED THE REFUND 17TH JULY....!!!!!!!! JUST SHOCKINGLY BAD!!!!!
Dont waste your money or time - Well after reading these reviews I wouldn't have bothered ordering from this site, which I am increasingly starting to think this is a scam. I ordered my products on the 16th June, plenty of time for a birthday on the 28th, having heard nothing I emailed and was assured it was out for delivery- guess what, no tracking showing its even left wherever its supposed to be sent from. I received one response but nothing since, if this is the level of customer service I am shocked, more like customer deception. Dont bother ordering from this site unless you have months and months to wait and even then I can't even tell you that you will receive your order as I havent yet, its beyond a joke, keep well clear
The worst experience with a company I have ever had. I ordered on the 6th of December and the product arrived 20 days later on the 26th. Upon receiving the product I realised that the seller had falsely advertised the packaging and the products themselves. It came in a plain small white box with all of the knives cramped together. After further research I found out that the merchant is just reselling products from AliExpress with their logo on them for up to 5/10x of their original price. When I asked to return them they tried to make me pay a fee for the return itself and also to pay for the delivery back to them. After contacting paypal the merchant requested for me to return the items which I did, and after over a month of back and forth, today the items were supposed to be delivered back to them. In an attempt to scam me even further the merchant refused the delivery of the return, lucky I got my money back from the dispute on PayPal. This has been by far the worst experience ever and would not in a million years recommend this business to anyone else. Stay as far as possible from them and if you do like their products you're better of buying them from AliExpress for fraction of the price.
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