kajabi.com

Cancelled “coming-soon” course, no refund.

I purchased a course from a creator, and at that time they offered to preorder a “coming-soon” course.Fast forward one year later (September): I received an e-mail from the creator informing students who preordered that course that for now it will not come out and we would receive a full refund.Since I never received the refund, I contacted the creator and she was really nice, but said that she has no control on it since she has no access to my payment references. In the past two months, I got in touch with the creator a few times: she said that the team in charge is very slow in replying. Apparently all other students received their refund (?), but I didn’t because they say I “deleted my billing details from the website”: not only I didn’t, but I don’t even see the “billing” section! I sent screenshots to the creator of what I see, I gave her the reference of my PayPal I used to pay for the course, she forwarded everything to the Kajabi team, but no refund and no feedback.You inform me that a course I paid for in advance last year will not be published and refuse to get back to me and the creator for refund?!Edit 29 Oct 2025: I don't see the point in telling me to write an e-mail to "investigate further", if then you don't reply or mark my review as "wrong domain". Sorry, but it is the right domain: if both the creator and I are not able to get assistance for a glitch in the refund procedure that does not depend on us and we are unable to solve, this means that there is no assistance in case the platform doesn't work as it is supposed to (both for the teacher and for the student).

Date of experience: Oct 26, 2025