I convinced my wifeto take her vehicle for new tires and rims. When she picked up her vehicle it was making an intermittent rubbing sound that the technicians could not source. She returned twice with no result. At time of tire change-out she was advised that a boot was leaking and should be changed out. She agreed to the extra work and when the vehicle was put in for the work (Nov 25), she was left sitting in the reception area for almost 3 hours after being told the repair would be one hour. When she became impatient and required at the front desk she was told the vehicle needed to stay in the shop all day. No one advised beforehand, Kal Tire staff left her sitting in the waiting area for hours and only advised of a change because she inquired. She is a consultant who bills by the hour. This neglectful behaviour has cost her a day of billings topped off by a service experience failure delivered by indifferent staff.1. New tires and rims on my daughter’s vehicle (Kal Tire - Nov 24). When I called to ensure I could pay on her behalf I was told that Kal Tire didn’t accept CC payment over the phone. NO attempt to solve my problem just a statement of what the company was prepared not to do.2. New Tires and rims on my wife’s vehicle (Kal Tire – Nov 17). The issues which appear to abound are stated above. The ‘rubbing’ issues still persists. We will take the vehicle elsewhere to solve the issue properly.
Claim your business profile now and gain access to all features and respond to customer reviews.
