Review Time
I found myself stranded near a local tire shop and reached out to a mechanic friend for assistance. I needed a new part for my truck and borrowed a pair of needle-nosed pliers from a staff member at the counter, who kindly lent them to me. After a few minutes, I returned the pliers and expressed my gratitude for the support. This experience reaffirmed that genuine customer service is still alive and well. I highly recommend this service for all your tire needs.
I was broken down near Kal Tire on Douglas Street in Victoria and I called my friend the mechanic to come and help me, I got a new part for my truck and needed a pair of needle nosed pliers so I asked Malachi at the counter if I could borrow a pair he happily lent me the pliers. A few minutes later I returned them and thanked him for his help. My point is it seems true customer service isn't a thing of the past. Thanks so much Kal Tire. I highly recommend them for all your Tire needs.
I convinced my wifeto take her vehicle for new tires and rims. When she picked up her vehicle it was making an intermittent rubbing sound that the technicians could not source. She returned twice with no result. At time of tire change-out she was advised that a boot was leaking and should be changed out. She agreed to the extra work and when the vehicle was put in for the work (Nov 25), she was left sitting in the reception area for almost 3 hours after being told the repair would be one hour. When she became impatient and required at the front desk she was told the vehicle needed to stay in the shop all day. No one advised beforehand, Kal Tire staff left her sitting in the waiting area for hours and only advised of a change because she inquired. She is a consultant who bills by the hour. This neglectful behaviour has cost her a day of billings topped off by a service experience failure delivered by indifferent staff.1. New tires and rims on my daughter’s vehicle (Kal Tire - Nov 24). When I called to ensure I could pay on her behalf I was told that Kal Tire didn’t accept CC payment over the phone. NO attempt to solve my problem just a statement of what the company was prepared not to do.2. New Tires and rims on my wife’s vehicle (Kal Tire – Nov 17). The issues which appear to abound are stated above. The ‘rubbing’ issues still persists. We will take the vehicle elsewhere to solve the issue properly.
I have been dealing with Kal tire for years, today that has ended. My wife's car which has tires from Kal Tire had a nail in it, I know it's tire season right now but I left the car at the Richmond Hill store at 7:15am and went back after work to the Kal Tire store at 5:15pm. The acting manager Adam was out so I spoke to the technician who came to the front. He was never even told about my car. I didn't yell, I didn't make a scene I just asked if the tire can get done. I was told no. They were short a tech. While I was there there were 2 tech's one just completed a car the other one I was talking to was doing nothing but I was told sorry nothing I could do?? My car was there for almost 10hrs and a 30 minute tire repair was never done. As I was leaving the I told the tech "that's it, no help" I turned to walk out the door and he says to me "Go complain to HR"? I was not a Karen I didn't yell because that never works. I guess being courteous and hoping to get help in a type spot is something Kal Tire RICHMOND HILL doesn't care about. I don't like seeing anyone lose a job, but the 2 gentlemen I dealt with today do not deserve jobs. I hope my rant does not fall on deaf ears and people stop using Kal Tire at Richmond Hill just disgusting the way I was treated
I've been doing business with Kal tire for over 20yrs. I've had some bad experience but mostly good.. however I was there today and get the impression of a don't care lazy attitude and although I made an appointment... I don't feel confident dealing with them and am considering taking my business elsewhere..
I visited Kal Tire wharncliffe road south london. I was attended by Rahul and Dave. I had issues with my Brakes, they were completely destroyed, steering wheel was a mess. The Reason I am writing this Review is to express as a customer, these both guys went above and beyond to not only explain me the problems but accommodated all my requests. I also faced problem with the payment because I had a purchase limit on my account, they still helped me with all these issues. Being polite and kind is one thing and helping by going out of their way is on another Level. They even spoke to me over the phone after I had given my car for repair and answered everything with the details of how long all the repairs would take and gave me a timeline like professionals. When I went in the first time they had other appointments also. But they catered to my requests and helped me. What sucks is I went to write a review on your website and your websites terminal would not let me submit the review stating an error that I need to select an option whether I would recommend this place or not. Even after refreshing the page and selecting it multiple time it would not let me submit a review for these lads. I felt I still need to make an effort to express my thanks for the work and treatment I got there. Therefore, I came to trustpilot and created and account to do so. Its difficult to find such services these days. You got amazing workers. Let em know. Proof this review is real: My invoice# 861056715, lazy to verify my details for trustpilot to become a trusted reviewer.
Kal Tire Langford installed a rear window break light bulb that cost .77 cents. The labour charge was $93.00 ?? I called about this and no remorse, just that the computer billing charged this amount for a half hour job. They should be ashamed. I checked with a private service station and they said it is a 15 minute job as the bulb housing easily unscrews and there is no hoist time needed. How a "technician" could take a half hour to do this job is just amazing and the charge is ridiculous. I feel that I was taken advantage of and my wife (with her car) we will not be returning, although I have dealt with them for several years. Reminds me of two years ago when they said my rear brakes needed to be done right away. Had them checked at another shop and two years later I had them done. Lackluster people at the front counter.
WORST CUSTOMER SUPPORT EVER! Booked an appointment to change over winter tires to summer tires. Said I needed 2 new tires and had to wait for them to ship in. Waited 3 days, came back and was told I actually needed 4 new tires and they had to re-order the other 2 new ones. Came back to get all 4 tires put on but was told only 3 tires shipped and would need to come back AGAIN after they shipped one new one. Was never called or emailed prior to assist me in my rebookings, was overcharged depending on who they had working at the front desk. Very sexiest, very rude. Very 'pay this price or get out' attitude. WILL NEVER GO BACK
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