Straight to the point:The service itself with server performance etc. was quite good. BUT (what happened):They did not seem to accept a credit card I tried to pay with after the first two months of renting a server. After (*just*) 3 incorrect attempts, my account instantly got locked and I could not do or see ANYthing, except a message telling me in order to unlock the account, I would have to E-Mail them, attatching a video of myself clearly holding up my id and showing both sides of it next to my head.Thought: Ok that's insanely dramatic for not accepting my card just three(!) times but I'll comply to hopefully get this fixed quick. Sent the video E-Mail the *very next day* and heard nothing back for about a month. When I asked and submitted it again, support finally quickly resolved my block and I could log in again and see... OH!Turns out while your account is locked, if you don't act quickly enough, they will just DELETE your server and everything you have set up forever! Like what!?!?No way of bringing it back (immediately asked support bout that) and NO warning, notice, or ANY other form communicating this could even possibly ever happen. Nothing!Just a fun surprise for you when you finally get your account back and can log in again to continue your work or else :). VERY. FUNNY. THANKS.This company honestly needs to get their ... stuff together.If you couldn't tell, yes I'm kinda frustrated, as there has been not insignificant amounts of my work on that server, but regardless of my feelings, this just can't happen!Offering a service, disabling it for imo very insignificant reasons, having it that difficult to unlock / taking insane measures by locking it and for the unlock process, and THEN having the audacity to just permanently DELETE your work, and the worst thing of all, WITHOUT ANY further notice whatsoever!All of these objectively are just very reprehensible and disgusting, bad moves to pull of.(The interface felt old and slow too, so not a great experience there either.)I do advise you to seek a more professional and just consumer friendly alternative, because this ain't not the one!
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