kamera-express.nl

Scammers

Scammers! I ordered a windscreen for a microphone off your website and while it did state on the site that the item was not in stock, it didn't indicate a delivery time. I ordered the item regardless thinking at most it would take a week. I waited a week following my purchase and contacted your customer services on the 4th September for the delivery times since you seem unable to provide this any other way. The person I spoke with advised me at the time, it would still take another 2 weeks for delivery since the items wasn't in stock. 2 WEEKS!!! For an item smaller than my hand. I promptly cancelled my order with the person on the phone and they advised I would get a refund in the following few days and an email advising me of my cancelled order. I have not received either and in fact, I received an email from DHL to say its on the way. I DO NOT WANT THIS ITEM, I CANCELLED MY ORDER!!!!!!!!!!!! I again called your customer services about this and was advised that when I originally called, it was impossible to cancel the order because it was in transit. What kind of dumb excuse is that?! It's in transit. I don't care if it's on the moon, I called to cancel, was told it was cancelled and now I'm being told it was impossible. WHAT. THE. F***! Now, I will have two of these items, one which came OVERNIGHT from Amazon and the other which took nearly 4 WEEKS to get here from Germany through Kamera Express (maybe consider dropping the Express part in your name). If you read this review, please consider this and DO NOT BUY FROM THIS STORE. They will mess you around, won't care about your needs or your custom and are quick to say 'Oh well, guess you will have to run around after us to get your money back'. Pathetic. I will never recommend this store to anyone, nor will I ever use this company again for anything. STAY AWAY FROM THESE SCAMMERS!

Date of experience: Sep 04, 2025