It is unfortunate when patients are polite and respectful towards the staff but when one is at the receiving end from an abrupt, uncaring and somewhat rude person it is most disappointing.
I simply wanted to enquire to whether my prescription was ready and when I asked politely if it could be delivered I was asked in a rude manner "Well Why's that " as if I had said something to offend,
I had to explain I had hurt my ankle and was answered with a disappointing " Well ok but it won't be till the next day " which I was completely fine with.
I absolutely agree that one shouldn't be rude to any staff in any service provided but when you are spoken to in a disagreeable manner from the start it is most upsetting.
Incidentally my partner who is extremely polite also had the same treatment.
Customer care on the phone or in person should be part of the training for staff who are required to deal with the public.
Be respectful towards others and they in return will be respectful to you.
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Kamsons Pharmacy is a family-owned group of pharmacies based across England. Kamsons Pharmacy offer a range of professional services including free prescription delivery.
