Review Time
It is unfortunate when patients are polite and respectful towards the staff but when one is at the receiving end from an abrupt, uncaring and somewhat rude person it is most disappointing.
I simply wanted to enquire to whether my prescription was ready and when I asked politely if it could be delivered I was asked in a rude manner "Well Why's that " as if I had said something to offend,
I had to explain I had hurt my ankle and was answered with a disappointing " Well ok but it won't be till the next day " which I was completely fine with.
I absolutely agree that one shouldn't be rude to any staff in any service provided but when you are spoken to in a disagreeable manner from the start it is most upsetting.
Incidentally my partner who is extremely polite also had the same treatment.
Customer care on the phone or in person should be part of the training for staff who are required to deal with the public.
Be respectful towards others and they in return will be respectful to you.
It is unfortunate when patients are polite and respectful towards the staff but when one is at the receiving end from an abrupt, uncaring and somewhat rude person it is most disappointing. I simply wanted to enquire to whether my prescription was ready and when I asked politely if it could be delivered I was asked in a rude manner "Well Why's that " as if I had said something to offend,I had to explain I had hurt my ankle and was answered with a disappointing " Well ok but it won't be till the next day " which I was completely fine with.I absolutely agree that one shouldn't be rude to any staff in any service provided but when you are spoken to in a disagreeable manner from the start it is most upsetting. Incidentally my partner who is extremely polite also had the same treatment.Customer care on the phone or in person should be part of the training for staff who are required to deal with the public.Be respectful towards others and they in return will be respectful to you.
Always sympathetic response to calls. Swift action when dealing with emergency prescriptions. Medical problem at 8.00 am, dealt with by surgery and tablets delivered within hours. Thank you Kamsons Rustington brilliant customer service cannot thank you enough 🏆
Kamsons are at the same location as our surgery and provide a regular and reliable routine prescription.Kamsons help and have given advise on prescription or non-prescription medication.In this case they were able to resolve difficulties of elderly patients in dealing with smartphone enquiries from GP.Working as a team with the Pulborough practice they were able to get a same day solution to medication issues and pinpointing statin doseage might be an problem.Statin prescription dose has been decreased and alternative supplementary medication provided without the need for a delayed consultation with our GP.Thanks Kamsons for listening to our concerns and noting them for our Doctor
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Kamsons Pharmacy is a family-owned group of pharmacies based across England. Kamsons Pharmacy offer a range of professional services including free prescription delivery.
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