I've never had issue with getting my study materials before, even with lack of tracking details, as DPD used to send a message on the day of expected deliver. It looks like now Kaplan uses Evri couriers who just left my materials in the shop next door without any notification. No information, no 'we left package at your neighbour' card. I just found out today when the shop employee asked if I knew who this package was for. Apparently it's been there for 4 days already! Given the high price of the materials I'd expect tracking link/delivery notification to be provided as a minimum to ensure that the customers can AT LEAST locate the order.
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