Very unprofessional.
Dear Customer Service Team,
I am writing to express my concern regarding an order I placed yesterday, which has still not been delivered to the recipient. I attempted to follow up several times after 6.30 p.m. as I did not receive any update regarding the delivery status.
During a call I made around 9.10 p.m., one of your agents informed me that the order would be delivered within 30–45 minutes. However, even after waiting for more than an hour, I did not receive any update. I then called again and was connected to another agent.
During my last call, I was informed that the delivery could not be completed because the recipient did not answer the phone. However, to my understanding, in such situations the sender should also be contacted and informed about the unsuccessful delivery attempt. Unfortunately, I did not receive any such communication.
Additionally, during my final call, the agent who answered the phone stopped responding while the call was still connected, and I could hear background office noise. This experience was unprofessional and disappointing, especially considering the reputation of your company.
I have records of these interactions. While I hope this matter can be resolved professionally, I expect a proper explanation and prompt resolution to this issue.
Please look into this matter urgently and provide me with an update on the status of my order.
Thank you for your attention.
Kind regards,
Lihini Udara
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Kapruka.com is Sri Lanka's largest e-commerce organization. Send Gifts to Sri Lanka is one of Kapruka's primary services. With over 125,000 products and over 30 types of distinct services Kapruka has set the bar for e-commerce footprint of Sri Lanka. Kapruka primary goal to provide a world class service to Sri Lankan's who shop online. Inspired by the truly Sri Lankan tradition Kapruka welcomes you for the experience of professional online gift delivery service in the international standards.See more
