My experience with the organization has been a continuous struggle. While some staff members appear to be decent, the overall situation has been marked by failures to address anti-social behavior, unresolved issues with a faulty fire alarm, contractors who either neglect to show up or arrive unannounced, and minor harassments over trivial concerns. Emails often go unanswered for weeks, and the staff seem either uninformed or indifferent. The general attitude of this organization suggests that tenants are seen as bothersome inconveniences. If you are a responsible individual looking for a supportive landlord, I strongly advise against engaging with this part of the organization.
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Karbon Homes is one of the largest housing associations in the North, owning and managing nearly 24,000 homes region-wide.
