There seems to be favoritism in how complaints are handled. A neighbor has installed CCTV to intimidate me, yet the organization claims they cannot reach out to address the issue. I have escalated this matter legally, as I believe they have breached tenancy terms. Despite my complaints, there’s no follow-up or adherence to their own complaint timelines. It appears that as long as rent is paid, they neglect their responsibilities.
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Karbon Homes is one of the largest housing associations in the North, owning and managing nearly 24,000 homes region-wide.
