My experience with this service has been incredibly frustrating. While some staff members seem decent, numerous issues persist, including unresolved anti-social behavior, a malfunctioning fire alarm, and contractors who either fail to show up or arrive unannounced. I have faced harassment over trivial matters, long email response times, and a general lack of concern from the staff. The organization seems to view tenants as nuisances rather than valued individuals. If you are seeking a peaceful living environment and a landlord who genuinely cares, I strongly recommend reconsidering before entering into a tenancy with this service.
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Karbon Homes is one of the largest housing associations in the North, owning and managing nearly 24,000 homes region-wide.
