This site has become very challenging to shop with. The experience is quite stressful. My parcel was marked as delivered, but I didn't receive all of my items. Despite staff repeatedly stating that there were no missing items, my order had been split into multiple parcels. When I wanted to return the items, I was instructed to create three return labels for a single order, which meant an additional charge of £3 per label. I grew weary of explaining my situation to customer service. Additionally, they automatically included a delivery insurance fee of £7. After multiple orders and returns, I am down about £30 with nothing to show for it. That's a significant amount for an average person. I won’t be shopping here again. It feels like I'm being penalized for wanting certain clothing.
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Born and bred in England, Karen Millen is known globally for creating beautifully crafted fashion for confident women who know their own style.
