I relied on customer reviews to select the sizing for the garments I purchased and the reviews recommend purchasing a size up due to the typically smaller fit of Karen Millen clothing. Little did I realize that the garments I ordered were not the Karen Millen brand. That was immediately disappointing. When the garments arrived they were so scrunched up in the parcel they looked like they had been shoved in to save money on the incredibly expensive postage charged. I returned the garments and ordered a smaller size (my actual size) and was charged an additional delivery charge despite ticking the box saying I did not want the additional 'security/insurance' option. When I enquired about this charge, on top of the high postage rate for a delivery that is within Aust, I was informed it was my fault for not unticking the box...but I did 'untick' the box so what went wrong? Having received the correct sized garment in an even smaller scrunched up package, I now find I cannot get all the unsightly creases out of the dress. I mist admit that the quality of the synthetic is very poor to to mention that the colour of the fabric is 'off black'...not black as described. Overall, the experience has been highly disappointing because I thought that Karen Millen was once a great brand.
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Born and bred in England, Karen Millen is known globally for creating beautifully crafted fashion for confident women who know their own style.