I bought this travel pram hoping it would make our overseas travel with my baby easier, but it’s been a disaster from the start. The stroller is poorly designed and unstable—after just a few uses, it tipped over while my baby was in it, causing a small injury to their head. This could have been so much worse. The pram’s centre of gravity seems completely off, making it prone to tipping even on flat surfaces. I reached out to the company immediately, hoping for a quick resolution, but their customer service was an absolute joke. They were completely dismissive of my concerns, didn’t respond to emails. Instead of offering an easy exchange of the defective product, they insisted the product was fine and to hair dry the wheels to take out the bumps on the wheels and blamed me for the accident. It’s incredibly frustrating to deal with a company that clearly doesn’t care about customer safety or satisfaction.I would never trust this travel stroller again, and I highly advise anyone considering it to stay far away. It’s a serious safety risk, and the lack of proper support from the company makes this an even worse purchase. My baby’s safety and well-being should always come first, and I regret ever buying this product.The stroller has a clicking sound with a wobble to the left rear wheel that also had bumps in the wheel itself and with the slightest bit of extra pressure on the right side - the frame is weakened and causes it to tip backwards easily and sideways which had caused the incident to my baby. My child was fastened correctly and is only 10kg!The stroller has been sent back to Karion Kids for assessment. If they deem the product defective a full refund will be provided, if they state the product is NOT defective, a $20 restocking fee will incur. I sure hope that stroller/frame is NOT restocked and resold or used for parts for any future warranties.
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