I purchased a bag for my Wife from Karl Lagerfeld Online. I emailed customer services with a complaint (46321766) about the strap with images attached. The chain links have large gaps & the bag falls on the pavement because the leather tab that attaches to the strap slips through the gaps in the chain & as a result the bag detaches itself & falls to the ground. KL replied on 07/02 'We contacted the relevant department on the matter and will get back to you as soon as possible', that was the last I heard despite contacting them via email on 2 other occasions since. The website states: 'We will respond to all queries within 24 hours, Monday to Friday, excluding holidays'...this is not the case!I am very disappointed in the level of customer service from KL, especially when my complaint is about a genuine design fault with the bag. They have taken way too long to respond to my case & as a result I am leaving a negative review.
Claim your business profile now and gain access to all features and respond to customer reviews.
Shop Karl Lagerfeld for designer handbags, watches, shoes, clothing and more, and discover the latest news from the World of Karl.
