Review Time
I had worst experience ever with Karl Lagerfeld. Bought an expensive swimsuit, Fedex delivery driver left the package in front of our frint door, literally in the middle of the road as we have no gates or driveway. When i got home later that day the parcel went missing. Contacted customer service, took a month to communicate with them and finally they said that the parcel was delivered safely and no refund is issued this time. Will not buy wver again from this brand. A V O I D !!!
Purchased a bag from the retailer. Despite minimal and infrequent use, the leather handles have completely deteriorated and frayed. This is the worst quality I have encountered. I have reached out multiple times to both the retailer and the support team, but have received no response or assistance. The warranty feels misleading.
I've never left negative reviews before, but I feel compelled to share my experience to warn others about potential deception and poor service. I ordered a coat online for my daughter on November 23rd, aiming for a surprise. The expected delivery date was perfect—December 1st-3rd. After receiving a confirmation email, I waited eagerly. However, on November 28th, I got an email saying, "Sorry, your order has been cancelled." Thinking it was a mistake, I contacted customer service and spoke with a representative who was sympathetic and offered to help me reorder the coat. I asked when I could expect it, and he said December 10th. It was cutting it close for an upcoming party, but I went ahead with the reorder, trusting his assurance. On November 30, I got another cancellation email. When I called back, the same representative informed me that the size I ordered was out of stock. I was baffled as to why they were listing items that weren't available. After seeing the Medium size back on the website on December 1st, I ordered it again, only to receive yet another cancellation email. Customer service has not addressed my complaints, and my patience has worn thin. This feels like a poorly executed scheme disguised as a reputable brand.
I've never left a negative review before, but I feel compelled to warn others about this situation. The brand is well-known, and while their products are high-quality, the website experience is unacceptable. I ordered a coat for my daughter on November 23rd, expecting delivery between December 1st and 3rd. After receiving confirmation, I was shocked to get an email on November 28th stating my order was canceled. I contacted customer service and spoke with a representative who offered to help me reorder, stating I would receive it by December 10th. I placed the order again, but on November 30th, I received another cancellation email. When I called again, I was told the size was out of stock. I checked the website on December 1st, and the coat was available again, so I ordered it once more—only to receive yet another cancellation email. Customer service has not responded to my complaints, and this feels like a well-orchestrated scam under a respected name.
I contacted customer service about a mistake in my shipping address just one hour after placing my order, but they refused to update it and denied my request for a refund. This level of service is unacceptable. I've never encountered a company that operates like this. I do not recommend shopping here.
I ordered a cute dress over a week ago and was excited to receive it, only to get an email saying it's on backorder. When I called customer service for an update, they didn’t have any information, and I ended up having to cancel my entire order because I was already charged and didn’t want to be charged indefinitely. It’s frustrating because the dress still shows as in stock online, and the shirt I ordered is also backordered. I'm quite disappointed.
I had a very frustrating experience with this company. They sent a defective product and took over a week to investigate a missing strap from a bag, only to confirm they never dispatched it. There was no offer to replace the item I paid for, forcing me to return it and request a refund. Despite tracking confirming they received the returned item, my refund has not been processed after almost a month. This situation feels either incompetent or like a scam. I advise against spending your money here.
The customer service experience has been terrible. My daughter ordered three items, but the socks were missing. Instead of simply issuing a refund or replacement, they required her to fill out a document to start an investigation. This is absurd; we could have been discussing missing trainers or gloves, but it was just socks. The process is ridiculous and frustrating.
I purchased a specific model and after just one wear, the shoes started peeling from the inside. I only wore them for a few hours at a private event, and they are falling apart. The quality is far below what I expected for the price. I am extremely disappointed and will never buy from this brand again.
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