I've never left negative reviews before, but I feel compelled to share my experience to warn others about potential deception and poor service. I ordered a coat online for my daughter on November 23rd, aiming for a surprise. The expected delivery date was perfect—December 1st-3rd. After receiving a confirmation email, I waited eagerly. However, on November 28th, I got an email saying, "Sorry, your order has been cancelled." Thinking it was a mistake, I contacted customer service and spoke with a representative who was sympathetic and offered to help me reorder the coat. I asked when I could expect it, and he said December 10th. It was cutting it close for an upcoming party, but I went ahead with the reorder, trusting his assurance. On November 30, I got another cancellation email. When I called back, the same representative informed me that the size I ordered was out of stock. I was baffled as to why they were listing items that weren't available. After seeing the Medium size back on the website on December 1st, I ordered it again, only to receive yet another cancellation email. Customer service has not addressed my complaints, and my patience has worn thin. This feels like a poorly executed scheme disguised as a reputable brand.
Claim your business profile now and gain access to all features and respond to customer reviews.
Shop Karl Lagerfeld for designer handbags, watches, shoes, clothing and more, and discover the latest news from the World of Karl.
