I ordered a handbag as a birthday gift, but it arrived with the security tag still attached, making it unusable. I contacted customer service multiple times, explaining that I was leaving the country soon and couldn’t return the item. Their responses were unhelpful, offering only two inconvenient options. I even requested an alternative solution, but they refused. I was promised a call from corporate, which never happened. I’m left with an unusable gift just days before my departure, and I expected much more from a luxury brand.
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Shop Karl Lagerfeld Paris for collections including clothing, boots, heels, flats, totes, crossbodies and clutches for women. Free shipping on US orders of $99+
