Review Time
I am very unhappy with the service provided. My order was placed on November 20, and since November 26, it has been stuck in the tracking system with no updates. The support team is slow to respond and offers no clear information. I have requested a full refund for my items but have received no response. I will not be placing another order with this seller, and I refuse to leave this situation unresolved.
I am very disappointed with the service received. My order was placed on November 20, and since November 26, it has been stuck in the tracking history with no updates. The support team is slow to respond and provides no clear information. I have been requesting a full refund for my items but have received no response. I will not order from this company again and will not leave this issue unresolved.
I just received my beautiful bag, thank you! I contacted customer service for tracking, and they responded quickly, answering my questions about delivery. The next day, I received the tracking information and was very pleased with the quality and support. Thank you for a great experience!
If I could give zero stars, I absolutely would. This is not about the clothes! I ordered twice, and both times I had to email customer service to find out where my order was, as it took a long time to ship. For a luxury brand, I expected better treatment. I never received a response, just a tracking email. They had the products but chose not to offer any customer service until I pushed for it. I am very disappointed and will not order again, which is unfortunate because I liked what I received.
I reached out regarding a leather jacket that developed water stains. After providing detailed photos and information, it took months and many follow-ups to get a generic care guide with no accountability. The case was handled by a team with no access to older product data, and responses often arrived late at night, raising concerns about automated replies. I expected professional support from this brand, but instead faced a process lacking ownership and responsiveness.
I had a terrible experience with customer service. I accidentally placed a duplicate order due to a website glitch and contacted support within minutes. They refused to cancel the order and instructed me to return it, promising to waive the return fee. I followed all instructions, yet they shorted me on the refund. This has been the worst customer service I’ve encountered; other brands handle these situations much better.
I ordered a handbag as a birthday gift, but it arrived with the security tag still attached, making it unusable. I contacted customer service multiple times, explaining that I was leaving the country soon and couldn’t return the item. Their responses were unhelpful, offering only two inconvenient options. I even requested an alternative solution, but they refused. I was promised a call from corporate, which never happened. I’m left with an unusable gift just days before my departure, and I expected much more from a luxury brand.
I ordered three shirts and a cardigan but only received the shirts in two orders. The second delivery was incorrectly tagged as my cardigan. I emailed the same day and followed up a week later with no acknowledgment. I even called and was told to email. I'm very disappointed, as I hoped this would become a go-to brand for my clothing needs. Update: After two follow-ups, I was refunded for the missing item.
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