I had one of the most disappointing holiday experiences, and I strongly urge travelers to exercise extreme caution when considering this service. I was planning a brief 3–4 day family trip and saw an attractive offer. After reaching out for more information, I received a call from their team. Despite trying to book nearly two months ahead, I was informed that weekend bookings were unavailable and only weekdays were open. Reluctantly, I adjusted my plans for weekday travel. I chose a nearby resort to minimize travel time. The deal was ₹4,000 for 2 nights and 3 days (effectively just 1 full day, due to check-in at 4 PM and check-out at 10 AM) with complimentary breakfast. I made the payment and only received confirmation via WhatsApp from a personal number. I requested proper confirmation from the service or the resort. The contact number listed on their website was non-functional, and even after reaching out via email, I received no response. This lack of professionalism and communication was alarming. On check-in day, I finally got a call from the resort, and we made our way there. Unfortunately, the property was a major letdown: It failed to meet even basic hotel standards. Rooms were cramped with no space for luggage. There was an unpleasant odor in the room. No air conditioning, no TV, and no hot water. Limited activities and a very small swimming pool. Food options were restricted – you had to eat what was provided. Dinner was overpriced at ₹999 per person. Due to these issues, my family and I could not stay for more than one night. This is far from what anyone would expect from a reputable service. I lost my money, precious family time, and the enjoyment of a planned holiday. I never anticipated this service would partner with such poorly maintained properties. My advice to travelers:
Do not be swayed by attractive offers or brand names. Thoroughly verify the property and reviews before booking. Based on my experience, I cannot recommend this service to anyone. To the service:
Please respect your customers’ time, money, and trust. Avoid enticing people with offers only to place them in subpar accommodations. Even if customers try you once due to an offer, they are unlikely to return after such an experience.
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Karma Group is an award-winning international travel and lifestyle brand offering extraordinary experiences and exclusive curated entertainment in the world’s most beautiful locations!
From soulful spas to happening beach parties, historic hotels to design resorts, Karma Group is created for five-star travellers who understand that reaching their destination is only the start of their journey.See more
